Refund and Returns Policy
Overview
At Bombey Sea Foods, customer satisfaction is our priority. Since seafood is a perishable product, we accept returns and refunds only under specific circumstances to ensure quality and food safety.
1. Return Eligibility
Returns are accepted only if:
You receive a damaged or spoiled product.
You receive the wrong product.
The order is incomplete or missing items.
2. Non-Returnable Items
For hygiene and food safety reasons, we do not accept returns for:
Products that have been consumed or partially used.
Orders stored improperly after delivery.
Change of mind or personal preference.
3. Reporting an Issue
If you experience any issue with your order:
Contact us within 24 hours of delivery.
Share your order number along with clear photos or videos of the product.
Our team will review your request and respond as soon as possible.
4. Refund Process
Once your request is verified, eligible refunds will be processed.
Refunds will be credited to the original payment method.
Processing times may vary depending on your bank or payment provider.
5. Replacement Policy
If the issue is verified, we may provide:
A replacement product (subject to availability), or
A full or partial refund, depending on the situation.
6. Order Cancellation
Orders can be cancelled only before they are processed or dispatched.
Once the order has been packed or shipped, cancellation requests cannot be accepted.
7. Quality Assurance
Every order is carefully cleaned, hygienically packed, and quality-checked before dispatch to ensure you receive fresh and premium-quality seafood.
8. Contact Information
Contact Us
If you have any questions regarding refunds or returns, we’re here to help.
Phone
+91 7666 837 915